FAQ

General questions

Marketing services

Work process & support

Prices and packages

Career and partnership

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What categories of customers does Sequoia 2000 serve?

Sequoia 2000 works with entrepreneurs of all sizes, from small businesses to large construction companies. We provide a centralized procurement platform for retail stores, installation organizations, developers, and wholesale warehouses. Thanks to well-established logistics processes and a wide range of products, we help our partners reduce costs and simplify the procurement process.

Career and partnership

What products are available in your range?

We offer a wide range of plumbing products: pipes, fittings, mixers, accessories, siphons, valves, traps, fastening systems, and other products for water supply, drainage, and installation. The catalog includes both our own imported goods and products from trusted European brands. The range is constantly updated to meet market demand.

General questions

Do you provide technical advice or assistance in selecting products?

Yes, we provide technical support and assistance in selecting products for our customers. Our team of managers and technical specialists is always ready to help you select items for specific projects, provide specifications, product compatibility information, and accompanying documents. We help you make decisions that optimize costs and increase procurement efficiency.

Work process & support

What are the delivery and logistics terms?

Sequoia 2000 provides prompt delivery throughout Ukraine via logistics partners or its own transport. Details regarding delivery times, costs, and options are specified when placing an order. For regular customers, individual delivery schedules and consignment storage are available.

General questions

How are orders paid for?

We work on a cashless basis in accordance with the terms of cooperation agreed upon during partner registration. Individual payment terms are also possible: prepayment, deferred payment, or partial payment, depending on order volume, cooperation history, and contract form.

Prices and packages

Can I get a price list or technical documentation?

Yes, after registering and activating their account, customers gain access to the current price list, commercial offers, specifications, and certificates. All documents can be downloaded from your personal account or received by email from your personal manager.

Prices and packages

What quality guarantees do you provide?

All products in our range have certificates of conformity and manufacturer's warranties. We work only with trusted suppliers who meet safety, durability, and environmental standards. If you have any complaints, we will ensure prompt consideration, exchange, or return in accordance with the current legislation of Ukraine.

Marketing services

How can I contact you in case of further questions?

You can contact us via the feedback form on the website, by calling the hotline at 0 800 406 200, or by emailing sales@sequoia2000.com. Our specialists will promptly respond to your request, help resolve the issue, or redirect you to the appropriate manager.

General questions

Is it possible to place an order through the site?

The Sequoia 2000 website does not provide a direct ordering or registration system. To receive a commercial offer or consultation, simply submit a request via the feedback form or contact our sales department. A manager will clarify your needs, select the appropriate items, and provide you with a current catalog or price list for review.

Prices and packages

How to start cooperation with Sequoia 2000?

To start cooperation, simply submit a request via the feedback form or contact us by phone or email. After an initial consultation, our manager will determine which product categories you are interested in and send you a corresponding catalog with offers. We work exclusively with legal entities and sole proprietors, providing an individual approach to each client.

Career and partnership

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Analytics of the use of the site

Transmission of advertising data

Personalized advertising

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Allows you to share your data (such as IP address or device) with advertising services for more accurate targeting.

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Personalized advertising (ad_personalization)

Allows you to show ads that are more relevant to your interests based on how you use the site.

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Here you will find answers to questions

GDPR

Storage of advertising

Analytics of the use of the site

Transmission of advertising data

Personalized advertising

Advertising storage (ad_storage)

Site usage analytics (analytics_storage)

Transmission of advertising data (ad_user_data)

Personalized advertising (ad_personalization)